789 Casino FAQ – Answers to All Your Questions

No, each person is allowed only one account. Creating multiple accounts with the same mobile number or ID may result in all accounts being permanently closed and balances forfeited. Play fair and stick to one account.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password. The whole process takes under 2 minutes.

Yes, you can update your name, email, and payment details in your profile settings after logging in. To change your mobile number, you'll need to contact the support team and complete identity verification.

You must be at least 18 years old to register at 789 Casino. Any account found to belong to a minor will be permanently suspended. Responsible gaming is our top priority.

After logging in, click the "Deposit" button. Select bKash, Nagad, or Rocket, enter the amount, and confirm. Payments made through your mobile banking app are credited to your balance instantly.

789 Casino currently accepts bKash, Nagad, and Rocket — the most popular mobile banking services in Bangladesh. More payment methods will be added in the future, so keep an eye on the site for updates.

Deposits are usually instant. Network issues may cause a 5–10 minute delay — try refreshing the page. If more than 15 minutes have passed, contact us via live chat with your mobile banking transaction number (TxID).

The maximum deposit limit varies by payment method. Generally, you can deposit up to ৳50,000 BDT per transaction. For larger deposits, please contact support in advance.

789 Casino typically processes withdrawals within 1–24 hours. In most cases, funds arrive in your mobile banking account within just 1 hour. Processing may take slightly longer on weekends.

The minimum withdrawal at 789 Casino is ৳500 BDT. Requests below this amount will not be processed. You must also meet the wagering requirements on any active bonus before a withdrawal can be made.

Common reasons for a rejected withdrawal include: incomplete bonus wagering, pending KYC verification, or mismatched account details. Contact us via live chat to find out the reason — our team will resolve it promptly.

Yes, for security purposes you are required to use the same mobile banking number for both deposits and withdrawals. This helps prevent money laundering and ensures your funds are protected.

789 Casino offers a range of bonuses: a welcome bonus for new members, daily reload bonuses, cashback offers, referral bonuses, and prizes in special tournaments. Log in to see all offers available to you.

A wagering requirement means you must bet a specified amount before withdrawing bonus funds. For example, a ৳100 BDT bonus with a 5x wager requires you to place a total of ৳500 BDT in bets. Requirements vary by bonus, so read the terms before accepting any offer.

Enter your code in the "Bonus Code" field at the time of deposit and confirm. You can also claim offers directly from the voucher page without a code. Expired codes won't work, so make sure you're using an active one.

You have a unique referral link in your profile. Share it with a friend, and once they register and make their first deposit, you will receive a referral bonus. Check the Rewards page for bonus amounts and terms.

789 Casino lets you bet on 20+ sports including cricket, football, tennis, badminton, and kabaddi. Cricket and football are the most popular among Bangladeshi users. With the Live Betting option, you can place bets with real-time odds while a match is in progress.

Minimum bet starts from ৳10 in most markets. Live Betting may require a minimum of ৳20. Maximum bet limits vary by market and event.

Once a bet is confirmed, it generally cannot be cancelled. However, some markets offer a "Cash Out" feature that lets you settle your bet before the match ends, locking in a profit or limiting a loss. Always double-check your details before placing a bet.

If a match is cancelled or postponed, all related bets are voided and your stake is fully refunded. Refunds are typically processed within 24 hours.

Download the 789 Casino app directly from the App page on our website. Android users can download and install the APK file. A separate version is also available for iOS users.

Yes, the 789 Casino app supports nearly all the features available on the website — including live betting, deposits, withdrawals, and bonus claims. You'll also get push notifications, biometric login, and faster loading times.

Start by restarting your phone. On Android, make sure "Install from Unknown Sources" is enabled — go to Settings > Security > Unknown Sources and turn it on. If the problem persists, uninstall the old version and download the latest APK.

KYC (Know Your Customer) verification confirms that you are the rightful owner of the account. It helps prevent fraud and money laundering while keeping your funds secure. KYC may be required before processing large withdrawals.

You'll typically need a clear photo of your National ID (NID), passport, or driving license. A selfie may also be required to verify ownership of your mobile banking number. All documents must be legible and valid.

Change your password immediately and notify support via live chat. They will secure your account. Keep two-factor authentication (2FA) enabled and avoid logging in from unfamiliar devices.

789 Casino operates under an international gaming licence. All transactions are protected with SSL encryption. Your personal information and funds are kept under the highest security standards.